Aurora CS Plus Denali — Protection + Real Help

• Fake “Microsoft” alert: We close the scam tab, clear the message, and confirm protection is on. No charge.
• Blocked website: You clicked a bad link; we explain why it was blocked and how to avoid it. No charge.
• Quick startup warning: Aurora CS warns about a risky app; we help you turn it off. No charge if under 15 minutes.

• Remote-scam cleanup: A scammer connected after a user installed a remote tool. We remove the tool, check changes, and secure settings. Billable virus/scam repair.
• Multiple risky apps installed: We fully remove scareware/bloatware bundles and repair settings. Billable (time-based).

Tip: If something looks scary, don’t call numbers on the screen. Call us instead.

• Blocked script: A .bat or .ps1 file tries to run; we explain and, if it’s safe, help you whitelist it. No charge if quick.
• Suspicious behavior alert: Aurora CS pauses activity and warns you; we review what happened. No charge.

• Files renamed or unreadable: We isolate, attempt recovery, and help restore from backups. Billable ransomware/malware repair.
• Deep folder lock setup: Custom protected-folder plan across users/drives. Billable if extensive.

We focus on prevention first—fast alerts, safe defaults, and clear choices.

• Startup feels slow: We turn off one heavy app from auto-start and clean small temp files. No charge if under 15 minutes.
• Quick privacy clean: Clear recent documents and clipboard during a checkup. No charge.

• Thorough cleanup: Lots of junk across drives, browser caches, and registry tune-up with backups. Billable (time-based).
• Duplicate hunt: Scan, confirm, and safely remove large duplicate sets. Billable project.

We avoid risky “tweaks.” Speed gains are safe and reversible.

• “Why was this blocked?” We explain in plain English and suggest safe tools to use instead. No charge.
• Show Education in Popups: Turn on helpful tips right inside alerts. No charge.

• Remove already-installed bad utilities: Careful clean-out and settings repair. Billable (time-based).

Learning saves money: the more you know, the less you’ll need repairs.

• Websites won’t load: We quickly flush DNS and test. No charge.
• Safety step: Create a restore point before a small change. No charge.

• Corrupted Windows Update: Needs SFC/DISM, repair install, or driver stack rebuild. Billable repair.
• OS repair or reinstall: Backups, re-setup, and updates. Billable (time/parts).

We try quick fixes first. If it’s deeper, we’ll explain the plan and cost.

• Complimentary diagnostics: We test, explain the problem in simple terms, and outline options.

• Remote help for a quick win: Close a scam window, reconnect Wi-Fi, small email tweak. No charge.
• Under 15 minutes in-store: Plug-in cable reseat, quick setting change. No charge (tech discretion).

• Long remote sessions / complex fixes: Example: account recovery, deep troubleshooting. Billable.
• Home remote access without subscription: Requires active Plus Denali subscription.

We always ask before any paid work. No surprises.

• Remote resolution: If we can fix it quickly over the phone/remote (e.g., close a fake alert, reconnect your printer), it’s free.
• Under 15 minutes in-store: Simple fixes we can do fast at the counter are free.
• Tech discretion: If it’s simple, we keep it simple. If it’s complex, we’ll explain costs first.

Examples that are NOT free: corrupted Windows update, malware cleanup, drive cloning or large data moves—those take time/tools.

• Corrupted Windows Update: Needs repair tools and testing (SFC/DISM/repair install). Billable.
• Virus/Malware/Remote-scam cleanup: Remove tools, undo changes, secure the PC. Billable.
• Data work: Backups, clones, or moving lots of files. Billable.
• Hardware or OS rebuild: Part install, OS reinstall, drivers, updates. Billable.

You’ll always know the plan and price before we start.